Moving between text, voice and link sharing, agents handle more callers more efficiently. Dropped calls, hold and wait times are eliminated or minimized. Less agent stress and burnout.
Easy to Learn and Customize
The TDC Bridge platform is easy to use and intuitive. Agents can access or easily create canned responses for consistent and prompt communications. Routing of inbound queries can be done on a skills basis encouraging agents to build up their repertoire of expertise. Coaching tools are seamlessly integrated.
Agents are no longer subjected to listening to abusive language and can respond promptly with canned replies or given the asynchronous communication, the agent has time to adequately search for the complete and proper response.
Text messaging can defuse even the angriest of customers, as questions are promptly answered by a well trained agent using Natural Intelligence™. Less agent stress and burnout.