As good as bots are, they don’t meet the emotional intelligence of humans. It’s a fundamental idea to be able to manage a conversation as it moves from humans to the efficiency of bots, this is where texting comes in. Texting manages both emotion and efficiency.
Having your data available to you and your customers is important to running your business. In fact, knowing what words and phrases they are using and your response can mean the difference between excellent customer services and simply O.K customer service.
Businesses have based their communication on voice for the last 140 years. Technology evolves quickly and customers adapt to those changes, why haven’t businesses? Why are we still dependent on voice technology?
Gary Brandt, our Founder, and CEO talks about the formation of TEN DIGIT Communications which brings together the best of the telecom world and combining it with feature-rich functionality of the web world.
The TEN DIGIT Communications Intelligent Messaging Platform™, TDC BRIDGE™ is designed to improve call center agent and customer interactions. We want to help you create the best client service experience possible, eventually increasing your bottom line. Click on the video to learn more!
By Thomas Howe – CTO If you asked for my opinion on the most important difference between texting and voice, as a communications engineer, I would say that messages don’t ring, and phones do. That fact turns out to be more important than you might imagine. In a brilliantly simple act of engineering, old fashioned […]