About TDC BRIDGE
TDC BRIDGE Intelligent Messaging™ improves contact centers with more than 100 unique and innovative features, yielding better customer experience, higher agent satisfaction, and substantial gains in agent productivity. We enhance the natural intelligence of agents with just in time advice, managed automations, and service insights. Through the integration of information and communications systems, TDC BRIDGE drives substantial cost savings, facilitates repatriation of jobs, enables skills and experience-based routing, and preserves historical continuity of customer engagement. TDC BRIDGE is a service from TEN DIGIT Communications. Learn more...
Conversations are assigned based on skills and past conversations and past agents, for a business conversation that’s simply better.
Long hold times and tortuous phone trees result in customer complaints, and make it difficult to reach a live agent. When presented as an option, two-thirds of callers hang up and text, escaping indefinite hold.
Just like the customers they serve, agents handle multiple texting conversations, for higher efficiency at lower stress. Integrate conversations and business data to create insights for better experiences.
The BRIDGE Blog
As good as bots are, they don’t meet the emotional intelligence of humans. It’s a fundamental idea to be able to manage a conversation as it moves from humans to the efficiency of bots, this is where texting comes in. Texting manages both emotion and efficiency.
Having your data available to you and your customers is important to running your business. In fact, knowing what words and phrases they are using and your response can mean the difference between excellent customer services and simply O.K customer service.