About TDC BRIDGE
TDC BRIDGE Intelligent Messaging™ improves contact centers with more than 100 unique and innovative features, yielding better customer experience, higher agent satisfaction, and substantial gains in agent productivity. We enhance the natural intelligence of agents with just in time advice, managed automations, and service insights. Through the integration of information and communications systems, TDC BRIDGE drives substantial cost savings, facilitates repatriation of jobs, enables skills and experience-based routing, and preserves historical continuity of customer engagement. TDC BRIDGE is a service from TDC Communications. Learn more...
Conversations are assigned based on skills and past conversations and past agents, for a business conversation that’s simply better.
Long hold times and tortuous phone trees result in customer complaints, and make it difficult to reach a live agent. When presented as an option, two-thirds of callers hang up and text, escaping indefinite hold.
Just like the customers they serve, agents handle multiple texting conversations, for higher efficiency at lower stress. Integrate conversations and business data to create insights for better experiences.
The BRIDGE Blog
By Steven O’Brien Corporate purchasing agents are under increasing pressure to manage significant buying activities with tight deadlines and even tighter budgets. As business moves at a relentless pace, buyers are turning to mobile communication as their way of ordering, paying, tracking multiple shipments and counting inventory. Mobile communication moves at their pace, and more […]
As any dog lover will tell you, leashes are much more for the dog’s benefit than yours. Of course, a leash will help you keep keep strangers safe in his presence. But more than that, leashes keep your best friend safe in unfamiliar situations; your judgement is normally better than his. The older your dog […]
By Katelyn Morgan Millennials have grown up in an online, electronics filled, socially-networked world. They represent the future of commerce, and receive most of today’s marketing attention in an attempt to pick apart the inner-workings of their brain. One millennial trait is the preferred method of communication: texting. Unlike the teens from the seventies and […]